SACRRA

Awareness of your data rights and responsibilities

Your partner in ensuring that your data is uniform across participating bureaus, is correct, up to date, securely transmitted and comprehensive

What Role Does SACRRA Play In The Sharing of Consumer Credit & Risk Information In South Africa?

A lot of us know that Credit Bureaus collect and share information with credit and other service providers. What we do not know is how that information gets to the six primary Credit Bureaus in South Africa, that are approved to hold consumer profile information. SACRRA plays a crucial role in making sure that data is submitted on time, is correct and up to date. SACRRA manages the central system in South Africa through which credit and risk information is submitted to the Bureaus. This system is called the Data Transmission Hub (DTH). The DTH processes an average of 58.4 million records on a monthly basis.

Data contributors, who are members of SACRRA, comprise of credit providers, insurers, cell phone providers, subscription service providers and debt buyers. SACRRA does not hold or process the information but ensures that all data contributors comply with industry and regulatory requirements relating to the quality of the data submitted, the timeframes within which data must be submitted and removed as well as the continuous updating of the data at the Bureaus. 

In simple terms the graph below shows how the data flows from the DTH to the Bureaus:

What type of information are data contributors transmitting through the data transmission hub?

Any consumer who has entered into a credit agreement or any other service, insurance or subscription agreement will have certain details relating to that account displayed at the Bureaus. For example, if you have a policy or a cellphone account, your provider is by law required to share the information because they want to access consumer credit profile information to decide whether they will grant you credit or a cell phone contract. Insurers may want to access the information to determine your risk profile. It is important that you understand what information the service provider will share about you when you sign your contract in order to avoid unnecessary lodging a dispute with the Bureaus or your service provider.  

Below is the type of account information that is passed through the Data Transmission Hub:

Below is the type of account information that is passed through the Data Transmission Hub:

Questions And Answers . .

Type of Data Contributor

Impact on a credit score

  • Type of credit agreement you have entered into
  • The status of the account
  • Your monthly payment behaviour
  • Any adverse actions they have taken and their outcomes if you defaulted
  • This is the information that impacts your credit score mostly as many scores factor in the following information:
    • How much debt you have compared to your income and expenses
    • How much your monthly instalments are 
    • How you are conducting your account in terms of payment
    • If you have any adverse listings or judgments
  • It is important to keep your payment up to date and consult your creditors if you are struggling to meet your monthly obligations

Type of Data Contributor

Impact on a credit score

  • For Short- and Long-Term Policy premiums only
  • Status of the account like Lapsed or Cancelled by you or the insurer
  • Ensure that premiums are up to date as some creditors may consider premium arrears as an indicator of future bad payment behaviour
  • There are no negative consequences on your score if you cancel your policy but you do need to consult a financial advisor to make sure you make an informed choice

Type of Data Contributor

Impact on a credit score

  • Service type accounts which do not have a credit limit but where the total expenditure in the previous month is expected to be paid in full after each cycle
  • The installment due and any arrears
  • Avoid being in arrears with any of your service accounts as arrears will reflect on your payment profile and where the debt is handed over, there will be an adverse listing or a judgment

Type of Data Contributor

Impact on a credit score

  • Where an account has previously written off and is now in the collections environment
  • Same as Credit Providers
  • Ensure that you stick to the new payment arrangement as any default can lead to further legal action
  • Once you have settled the account, ensure that you are provided with a paid-up letter which you must submit to the Bureau for your profile to be updated or any adverse listing or judgment to be removed
What Type of Personal Information Are Credit Bureaus Allowed to Keep and Share?

What Type of personal information are credit bureaus allowed to keep and share?

Section 70 of the National Credit Act provides that Credit Bureaus can hold and share the following information about you:

  • Your credit history, including applications for credit.
  • Credit agreements you have signed. 
  • Your monthly pattern of payment which is called your monthly payment profile.
  • Any arrears or defaults recorded.
  • Whether you are under debt counselling, administration of have been sequestrated.
  • Any enforcement actions taken by your creditors if you fail to pay according to the agreed amounts and times. 
  • Your financial history, including your past and current income.
  • Assets and debts, and other matters within the scope of your financial means, prospects and obligations, such as 
    • Your education, employment, career, professional or business history, including the circumstances of termination of any employment, career, professional or business relationship, and related matters; or
    • Your identity, including your name, date of birth, identity number, marital status and family relationships, past and current addresses and other contact details, and related matters.
What is the Responsibility of the Credit Bureau in managing My Information?

What is the responsibility of the credit bureau in marketing my information?

A Credit Bureau is required by law to:

  • take reasonable steps to verify the accuracy of any consumer credit information reported to it;
  • accept the filing of consumer credit information from any credit provider on payment of the credit bureau’s filing fee, if any;
  • accept without charge the filing of consumer credit information from the consumer concerned for the purpose of correcting or challenging information otherwise held by that Credit Bureau concerning that consumer;
  • not draw a negative inference about, or issue a negative assessment of, a person’s creditworthiness merely on the basis that the Credit Bureau has no consumer credit information concerning that person; and
  • not knowingly or negligently provide a report to any person containing inaccurate information.
How Does the Data Flow & Get Updated and Displayed?

How does data flow and get updates and displayed?

A Credit Bureau is required by law to:

Monthly and daily files are extracted and submitted to the bureaus in accordance with timelines and/or an event.

A monthly file is a “snapshot” of a customer’s account or record as at the month-end or agreed billing date (the same information that would be on a statement for the account) and a daily file is submitted for accounts opened and closed daily.

The credit bureaus will receive the files through the Data Transmission Hub. Once the file has passed all the validation rules and the bureau is satisfied to load the data, it is matched to a consumer’s record and updated under the payment profile section. The data reflects the position of the account as at the current month, as well as an indication of how the account has been paid over the past 24 months, for example:

A record submitted in a monthly file will be diplayed a follows:

ABC Loans 
Date Account OpenedYYYY-MM-DD
Type of AccountPersonal Loan
Account Number12345678910
Open Balance / Credit limitR 10 000
Current BalanceR 4 600
Instalment AmountR 200
Arrears AmountR 0
Status of the AccountActive
Date Last PaymentYYYY-MM-DD

The bureau keeps the history and displays how the account has been paid over the last 24 months as reflected below, where 0 = current, 1 = 1 month in arrears etc.:

How Long Does Information About Me Remain Displayed at the Bureaus?

How long does information about me remain displayed at the bureaus?

Below are the legal timeframes that stipulate how long information should sit at the Bureaus. It is important to note that while information might automatically be removed after the specific timeframe, the debt remains due and payable unless it has been prescribed.

Categories of Consumer Credit Information

Description

Timeframe

Details and results of complaints lodged by consumers

Number and nature of complaints lodged and whether a complaint was rejected. No information may be displayed on complaints that were upheld

6 months

Enquiries

Number of enquiries made on a consumers record, including the name of the entity/person who made the enquiry and a contact person if available

1 year

Payment Profile

Factual information pertaining to the payment profile of the consumer

5 years

Adverse classifications of enforcement action

Classification related to enforcement action taken by a credit provider

1 year or within the period prescribed in section 71A

Adverse classifications of consumer behaviour

Subjective classifications of consumer behaviour

1 year or within the period prescribed in section 71A

Debt Restructuring

As per section 86 of the Act, an order given by the court or Tribunal

Within the period prescribed in section 71(1) of the Act or until a clearance certificate is issued

Civil court judgments

Civil court judgments including default judgments

The earlier of 5 years or until the judgment is rescinded by the court or abandoned by the credit provider in terms of section 86 of the Magistrates Court Act 32 of 1944 or within the period prescribed in section 71A of the Act

Maintenance judgments in terms of the Maintenance Act 99 of 1998

As per the court judgment

Until the judgment is rescinded by a court

Administration Order

As per court order

5 years or until order is rescinded by court

How Do I Dispute Fraudulent, Incorrect or Outdated Information on my Report?

How Do I Dispute Fraudulent, Incorrect or Outdated Information On My Report?

  • Section 72 (1) (c) of the National Credit Act states that every person has a right to challenge the accuracy of information held at the Credit Bureau.
  • If a person has challenged the accuracy of information, the Credit Bureau to whom the challenge has been made must take reasonable steps to seek evidence in support of the challenged information, and within 20 business days must:
    • provide a copy of any such credible evidence to the person who filed the challenge, or
    • remove the information, and all record of it, from its files, if it is unable to find credible evidence in support of the information. 

How to Read My Credit Report

The Guideline issued in terms of Regulation 19(13) describes the type of information that should be submitted to the bureaus. The overarching descriptors will assist you to understand some of the information that appears on your bureau report.

Head: Technology & Programme Management

Caroline Smith

Caroline is a highly skilled and versatile IT professional with a strategic mindset, boasting a diverse background that began in development and expanded across various IT disciplines. Currently, she thrives as an adept IT Project Manager and Product Owner, specializing in the Credit environment.

What sets Caroline apart is her hands-on approach to project management, backed by extensive expertise in IT development and business projects. Her true passion lies in successfully implementing and rolling out solutions that bring tangible value to the table.

Over the course of her career, Caroline has amassed profound domain knowledge within the financial industry. She has actively contributed to bespoke development projects, catering to automated risk and affordability scoring, manual credit assessment, and collections and debt review solutions.

During her tenure with SACRRA, Caroline demonstrated her versatility by taking on multiple roles, ranging from a data analyst to a project manager and product owner. Through these roles she has developed an in-depth understanding of the intricacies surrounding payment profile data submitted to credit bureaus.

In her current role as Head of IT Projects and IT Infrastructure, Caroline bears the responsibility of overseeing the continuous development and management of five bespoke software applications, two off-the-shelf applications, and the office infrastructure.



Head: Operations

Andrea van der Westhuizen

Andrea is a multifaceted professional with experience in strategic, operational, financial, project, programme, risk, people, stakeholder, compliance and change management. She established operational infrastructures, processes, systems, and frameworks for various organisations within financial inclusion, credit and risk, and skills development sectors.

Currently at SACRRA, Andrea manages the organizational strategy development, implementation and reporting process. She directs, coordinates, oversees, and manages the Portfolio Management Unit, whose functions include the execution of the engagement strategy, member acquisition, onboarding and portfolio management and the Corporate Services Unit responsible for supporting overall operations of SACRRA in terms of finance, human resources, corporate governance and legal. Andrea is also responsible for operational excellence, promoting cross-functional collaboration and knowledge sharing within the Association.

Previously at Tiso Foundation, she developed and managed a skills development initiative, which included changes to a student tracking IT system, marketing of the new concept, client acquisition, and regulatory compliance. At FinMark Trust, she served as the COO, and was responsible for managing and reporting on multi-donor projects and budgets, strategic and operational delivery across various themes (e.g., credit, housing finance, insurance, information architecture, including policy and regulation), while acting as a trusted adviser to the CEO.

Executive Director

Magauta Mphahlele

Magauta’s  extensive experience in credit and general consumer protection spans more than 24 years. The Consumer Protection Act and National Credit Act were conceptualized, consulted on and passed into law under her leadership as the Consumer Law Reform Project Manager at the Department of Trade and Industry. Her role also included managing the transition from the then Micro Finance Regulatory Council to the establishment of the National Credit Regulator. She served as the full-time member of the National Consumer Tribunal.

As the previous CEO of the National Debt Mediation Association, Magauta established strong ties with the credit industry and was able to successfully transition the NDMA into a successful Alternative Dispute  Agent company called Ithuseng Credit Solutions (ICS). ICS has since 2013 been working mainly in the mining sector to reduce the abuse of the payroll system by assessing and challenging illegal Garnishee and Administration Orders.  ICS also assisted thousands of mineworkers to  improve their credit profiles  to enable them to qualify for mortgage and vehicle finance through disputing incorrect credit bureau information, credit health and budgeting coaching as well as running  debt management workshops. 

Before joining SACRRA she was the Chairperson of the Board of the Consumer Goods and Services  Ombudsman (CGSO). After the resignation of the CGSO Ombud, Magauta was apointed as the Ombudsman. The CGSO is an Alternative Dispute Resolution Scheme for the Consumer Goods and Services Industry and mediates disputes between suppliers of goods and services and their customers. 

She holds an Honors Degree in Applied Linguistics and a Postgraduate Diploma in English Education from Wits University. In 2018 she completed the International Executive Development Program in Developmental Finance offered by Wits University. The IEDP included study tours to Brazil, Ghana, and Tanzania to study best practices in financial inclusion. She put the knowledge gained to good use when she became a Presenter on Ke-Zaka, a Television program that was aired on SABC 2 for 13 episodes. Her role was to provide expert content to the producers, interview Stokvels, provide expert advice and link the Stokvels with suitable experts to assist them to transform from consumption to investment and wealth creation vehicles. The Stokvel groups included a mix of Burial Societies, Investment Groups, Cooperatives and Savings Groups.

She currently holds the following non-Executive positions:

  • Board Member of the Short-Term Insurance Ombudsman.


Previous Non-Executive Positions include:

  • Member of the Financial Services Board Legislative Committee.
  • Non-Executive Chair of the Consumer Goods and Services Ombudsman
  • Non-Executive Director of the South African Fraud Prevention Service.
  • Board Member of Micro Finance South Africa
  • Board Member of the Credit Ombudsman.
  • Mediator at the Gauteng Housing Rental Tribunal.
  • Adjudicator at the Gauteng Consumer Court. 
  • Adjudicator at the National Consumer Tribunal
  • Member of the Unfair Practices Committee of the Department of Trade and Industry; and
  • Board Member of the National Home Builders Registration Council, and Estate Agency Affairs Boards.
  • Chair of the Credit Industry Forum

Data Lead on the Governing Body

Sharief Allie

Sharief has over 28 years of specialist retail credit and data experience relating to lending exposure management and profitability maximization.  As a leading industry consultant for 12 years in the EMEA region, he has a comprehensive and in-depth understanding of the credit lifecycle (acquisitions, ECM & collections/ recoveries, provision), the end-consumer and commercial impacts. To this end, he has successfully managed 7 consumer credit portfolios across retail and banking sectors, both locally and abroad.   He is well versed in credit scoring, credit system data flows, data integration, bureau data aggregation, data analysis and process level solution designs down to the field and attribute level. He attributes credit portfolio successes to the availability and bespoke analysis of data, with robust commercial process thinking and uncompromising execution.   

After serving on the SACRRA Manco from 2018 to 2020, he continued to serve as the Data Lead on the SACRRA Governing Body with the similar intent to champion the SACRRA strategic agenda of the data sharing ecosystem as a whole.

Sharief is employed by the Foschini Retail Group since 2011 and with growing global trends of increased credit and data regulations, information governance and co-operative partnerships; he has shifted to a Partnerships and Governance role.

Sharief completed his Retail Management training at Woolworths (Pty) Ltd, specializing in Store administration and Credit management.  He completed the Covey Leadership Development course as well as several banking, governance and credit related courses whilst employed at Woolworths, PIC Solutions (now Principa), The National Commercial Bank KSA/ CitiBank, RCS (now BNP Paribas Personal Finance) & WFS ABSA Barclays.  He is passionate about data as an economic growth enabler for developing markets and empowering the next generation of data-based consumer credit problem solvers.

Risk Lead on the Governing Body

Louise le’ Kay

Louise worked in the retail credit environment for more than 15 years. In her current role as Head of Retail Credit Advisory within the FNB Chief Risk Office, she is responsible for:

  • Co-ordinating the analysis, impact assessment and potential response to new regulatory requirements across FNB retail credit.
  • Driving strategic industry engagements as a representative on the BASA Heads of Credit Committee, PASA DebiCheck workgroup and have served on the SACRRA Manco on a rotational basis for 6 years of which she acted as an interim chairperson twice in 2016 and 2017.
  • Supporting risk integration themes between credit, regulatory, legal and operational risk for FNB retail credit.
  • Fostering the talent management program across the credit community

Louise strives for excellence in execution and bring this characteristic to her role as a member of the SACRRA Governing Body. Louise’s knowledge and experience in dealing with the consumer credit legislation environment means she is well placed to assist the Association in navigating the ever-changing regulatory environment.

Qualifications: 

  • BCom – Quantitative Risk Management, University of the Northwest; 
  • Master’s Degree – Business Mathematics and Informatics, (MSc BMI specialising in Data Mining) University of the Northwest;
  • PASA Certificate in Foundational Payments, Payments Association of South Africa 
  • Internal FirstRand Analysing Banking Risk course; 
  • FirstRand Bank Accelerated Development Programme, the Graduate School of Business (University of Cape Town)

Technology Lead on the Governing Body

Josh Souchon

Josh has worked in the technology environment for over 23 years and in his current role as Group Chief Information Officer of Sasfin Bank for the past 6 years.  His role is to enable growth within Sasfin’s businesses and to leverage the last mile enhancements which help the businesses to scale. In addition, he manages the appropriate resource model, adopting hybrid and new ways of working to effectively deliver the optimal staff output. He also oversees cybersecurity, a key foundation for a business that pivoted rapidly to digital over the last five years, and this has ensured to minimise risk and respond intelligently and with great speed. He works closely with the bank’s Merger and Acquisitions (M&A) team on Joint Ventures, and M&A to help refine the significant post-integration responsibilities.

Recent Achievements

  • Successfully implemented the Sasfin Group IT Operating Model which is aligned to the Business Model
  • Implemented the IT unitised costing model
  • Successful implementation of Sasfin’s digital platform, Cloud based solutions (CRM, Trading & Treasury Management, Asset Finance, Specialised Finance & Financial reporting), Asset Finance systems rationalisation & replacement, Group Finance Transformation Programme, RDARR (BCBS239) and POPI Compliance Programme
  • Successful transitioning of all staff working from home during Covid-19


Qualifications:
BEng Honours & ACGI – Imperial College, University of London, UK

Independent Role On The Governing body

Illana Melzer

Bachelor of Business Science (mathematical economics) – University of Cape Town 

Illana has 29 years’ experience as a consultant. She focuses on analysis of consumer data, with an emphasis on lower income households and access to and usage of financial services including consumer credit. She currently leads a team of data scientists and researchers at 71point4 Consulting. 

Illana started her career at global management consultancies Monitor and Accenture. In 2001, Illana started Eighty20 Consulting and led their strategic research division until 2017. While at Eighty20 Illana worked extensively with survey data and transactional data, including record level credit bureau data, to understand key topics including mortgage performance and access, consumer credit utilisation patterns and indebtedness, upward mobility and household expenditure patterns. 

In 2018 Illana established 71point4 Consulting which currently works on projects in South Africa, Rwanda and Kenya. A key project in South Africa is the Tenure Support Centre (TSC), an award-winning advice office established by 71point4 and the Centre for Affordable Housing Finance in Africa (CAHF). The TSC assists property-owners who have title deed problems. It operates out of FNB’s branch at the Khayelitsha Mall. The TSC has engaged with over 1 500 clients and secured title deeds for almost 600. Through these client interactions, the TSC has created a body of evidence relating the factors that hinder formalisation. As a direct result of the project, the issue of titling has been escalated as a priority project within Operation Vulindlela in the Office of the Presidency.

Chairman of the Governing Body

Charles Chemel

Following being a Senior Executive at Standard Bank and African Bank for many years, Charles started CSC Advisory as Principal in 2015 to provide strategic advisory services to players in the SA Financial Sector. He was previously a board member on Stangen and King Price Life, a shareholder and director of Payabill (SME Finance Fintech) and a shareholder of Peach Payments (Pan-African Payments Fintech). He started his career as a statistician and designer/developer of computer-based testing systems at the National Institute for Personnel Research. During his employment at Standard Bank, he initially headed up the Human Resources Planning function of the Group, moving into various roles as Director, Personal Markets, Director: Banking Products and Director: Mass Markets and Retail Africa. Charles was seconded by Standard Bank to the Banking Association of South Africa to head the Financial Sector Charter Access Initiatives which included spearheading Mzansi, the national interbank initiative aimed at transactional access of financial services to low-income South Africans. At African Bank, he was responsible for underwriting, product management, credit cards as well as strategy, distribution, marketing and product. Charles sat on various boards during his career.

Qualifications: B. Sc. Hons (Statistics) – University of the Witwatersrand, MSc. (Statistics) – University of Edinburgh, Master of Business Leadership (MBL) – University of South Africa (UNISA), Advanced Management Program (AMP) – Harvard University.

Finance and Audit Lead of the governing body

Preshanta Govender

Preshanta has deep experience and expertise in: 

  • Finance and value management, treasury and capital management (TCM), risk management and business partnering across all regions, client segments and solutions to improve shareholder returns. 
  • Strategy development and implementation in managing banking, insurance and investments solutions and businesses. 
  • Implementation of assets and liability management systems to enhance strategy execution. 
  • In building and leading high performing innovative teams more than 17 countries across Africa Regions and effectively managing stakeholders having represented TCM and Finance on various senior executive business and governance committees. 
  • Experience in engaging boards and regulators across jurisdictions. 
  • Dynamically advising and influencing business and boards to adapt business strategies, deliver results and increase shareholder value. 


Preshanta is a non-executive director of the Ombudsman of Banking Services (OBS), Standard Bank Trust Limited and co-sponsor of the Africa Regions Ignite Leadership Talks. 

Qualifications: University of South Africa, UNISA – Postgraduate in Accounting, 2004; University of Witwatersrand, Johannesburg – Bachelor of Commerce, 2001; MIT – MIT @ SBG 2022 – Leading Digital, 2022; Chartered Accountant (CA SA), 2006.